Dispatch time is 1-2 business days and you are sent a tracking number as soon as it is dispatched. After which standard delivery may take 2-3 business days. We offer next business day delivery option at the check out.

Currently, we focus on UK customers only to ensure fast and reliable delivery. If you have a special request, contact us before ordering please.

Once your order is shipped, you’ll receive a tracking number via email so you can follow your package in real time.

We offer a 30-day return and exchange policy for unworn items in original packaging.

Personalized items (like engravings) are non-refundable, unless they arrive damaged or faulty.

Please contact us at contact@thesoulfulgems.com with your order number, and we’ll guide you through the return process.

our jewellery is crafted from Sterling Silver with a high quality Rhodium, platinum, 18k Gold, 14K gold, 18K gold plating. please check details for each individual piece for materials used to craft it.

With proper care, our jewellery will keep its shine. We recommend avoiding water, perfumes, and chemicals to maintain durability.

Yes. Our pieces are nickel-free and skin-safe, making them suitable for sensitive skin.

No, at the moment our designs do not support engraving.

Yes, we offer free optional personalisation on the card. You can add name/s and short phrases to the existing message. Simply follow the instructions on each page and add your personalisation in the space provided as a text box.

Yes. Every item is packaged in a luxury gift box with a romantic message card, ready for gifting.

The card inside the box, is a personal note from you , but if you have a special request for some reason, send us a message with your request while ordering.

We accept Visa, Mastercard, PayPal, and major debit/credit cards for your convenience.

Yes. Our website is protected by SSL encryption and uses trusted, secure payment gateways to keep your information safe.