Shipping policy

📦 Shipping & Returns Policy – Soulful Gems
UK Shipping – Always Free
We proudly offer free standard tracked shipping across the UK on all orders,
with an option to upgrade to next day delivery at checkout.

• 📬 Dispatch time: 1–2 working days
  
• 🚚 Delivery time: 2–4 working days via Royal Mail Tracked
  
• 💌 You’ll receive tracking details by email once your order is on the way.
  

Free UK Returns
We want you (and your recipient) to love your gift — no stress, no risk.
If for any reason you're not completely satisfied, we offer free UK returns within 30 days of delivery.

• Returns must be unused and in original packaging
  
• Email us at contact@thesoulfulgems.com to start a return
  

🌍 Other countries: Coming soon (please contact us for a custom quote)